Leading edge voice solutions that help
law firms communicate effectively.

Law-Call Analytics - Business Reporting and Recording

Historical reporting and call recording can both be essential analytical tools for a business. Law-Call Reports provide fully integrated call statistics for both internal and external calls. Law-Call provides reports across a single location or a management view of multiple practices and locations. Reporting covers the User irrespective of their Unified Device and follows them should they be a hot-desk User, choosing to log in and out of various devices in different locations during their working week. Reports include: -

  • Historical call management reports
  • Browser based, for viewing anytime, anywhere, on anything
  • User permission based access
  • 31 standard reports
  • Capacity planning
  • Cost analysis
  • Performance management
  • Scheduled email reporting
  • Call alarms (fraud alert)

Reports, including queued call statistics, time taken to answer calls, call duration, review of busy periods and much more can be scheduled, automatically compiled and sent to selected staff via email. This eliminates the need to constantly look and search for reports. A primary example of a scheduled report that is important to a Practice is Abandoned Calls. Having an abandoned call reports emailed to the relevant staff regularly throughout a day allows them to call back that potential customer. How much is a lost call worth to you?
Law-Call Recording allows calls to be automatically recorded, protecting staff and clients, with the ability to clearly announce to callers that they are being recorded as soon as their call is connected. Using Law-Call Analytics as the primary engine, staff with the appropriate level of access can search and play back recordings. This is an invaluable tool for issue resolution and identifying miscommunication irrespective of who is potentially at fault. Law-Call recording is GDPR compliant, allowing for the deletion of specific recordings should the client or supplier demand so.