The size and type of law firm will influence the initial first point of contact, so using a voice platform that is both flexible and has advanced call routing features, ensures you will always provide the appropriate level of client contact, be they existing or new.
For many the option of calls being answered by a Receptionist is the traditional approach. For others offering an Auto Attendant to allow callers to route to specific teams may be preferred, with the option to select Reception if the caller is unsure of the selection required, especially if they are a new caller.
For larger organisations an initial response team can be deployed, where calls are distributed fairly to a team, who then direct calls to the appropriate staff, or may themselves filter the enquiry so they can update the caller with their case information e.g. Conveyancing details.